Hampton Inn & Suites Lexington Columbia

This is the best budget hotel I have ever stayed in!!! EXTREMELY clean. The room was wonderful and felt brand new, the dining area with free breakfast was restocked frequently, and all the bathrooms were super tidy. Their little convenience store had just what I needed. The staff were all very helpful and kind, even with our late check in. Would absolutely stay here again!!

The service at the front desk was phenomenal. I mentioned how I felt bad they weren’t with their families on thanksgiving, and she said we were their family for the evening. They offered an option of which floor would we prefer. The room was very clean and the hotel is located close to where we needed to be. 😊 This is our second time at this property and they have not disappointed. Edit as per third stay with them. I reserved a 4 night stay and was never told the hotel was under maintenance until New Year’s Day at 4am when I returned to a memorandum taped to my door that someone would be servicing the A/C in all of the rooms beginning at 9am. It went on to explain they were serving the entire hotel from December 30th through January 2nd. Coincidentally the time I would be there. It would have been nice to know this information during the reservation process or upon check in so that I could make the choice of never getting good rest or staying somewhere else. I spoke with Jennifer, the manager, who advised me it’s just something they have to do as if she really didn’t care. I went on to explain to her that I was in town to spend time with family and ONLY needed the room to sleep and shower and wasn’t able to sleep with all of the noise going on at the hotel. Jennifer explained the notice was supposed to be all around the building. I asked her to use all the fancy cameras to see if this was done. She then offered Hilton reward points or one night stay removed. I can’t say this offered me 100% satisfaction; don’t post it if you don’t stand by it. Servicing the rooms while guest are there at 9am on New Year’s Day, as if people don’t stay up the night before ringing in the New Year and may want to sleep in isn’t a smart way to do business. So I had to answer the door in my pajamas and allow these men in to service the A/C unit while they blasted their music from a speaker hanging from their clothing. Even once they were done, you had to continuously hear the staff shouting demands to one another during this entire process on each floor. When the service guys removed the A/C, they slam it in the floor of the room, so when they do the other rooms, including the floor above the day before, it sounded like bowling above us. Management really dropped the ball on this one. There should have been signage on the front door and counter to allow guest to make the decision to stay or go elsewhere. This is normally a very nice location, just not this time.